FAQs

Please check the tracking information sent to you by email for the latest delivery updates.

If your tracking has not updated or your order has passed its expected delivery date, please contact us with your order number and we will look into it for you.

We deliver throughout Great Britain, including the Scottish Highlands and UK islands. Unfortunately, we are currently unable to deliver to Northern Ireland.

If you would like to check whether we can deliver a particular product to your location, please contact us and our team will be happy to help.

For more information please visit our Delivery Information Page

Delivery is completely free across all the areas we serve. There are no additional delivery charges at checkout.

Please contact us within 14 days of receiving your order. Our team will provide the return instructions and help arrange a suitable return method.

If you would like more information please visit our returns & refunds page

Once we have received your return, we will inspect the condition of the item and process your refund.

Please allow at least seven days from the date we receive your returned item for it to be processed. Once issued, the refund may take one to two billing cycles to appear on your credit card or bank statement, depending on your payment provider.
We will notify you by email when your return has been processed.

If you would like more information please visit our returns & refunds page

Once your order has been successfully placed, we will send an order-confirmation email to the email address provided during checkout. This email will contain your order number and a summary of the items you purchased.

Please check your junk or spam folder, as confirmation emails can occasionally be filtered there.

If you still cannot find it, please contact us with your name, delivery postcode and the email address used at checkout. Our team will check your order for you.

Please contact us as soon as possible if you need to change a product, quantity or delivery address.

We will do our best to make the requested change, but this may not be possible if your order has already been processed or dispatched.

Please contact us as soon as possible if you would like to cancel your order.

We will try to cancel it before it is processed or dispatched. If your order has already been dispatched, it may need to be handled as a return after delivery.

Please check that the discount code has been entered correctly and that it has not expired. Some codes may have a minimum-spend requirement, apply only to selected products or be limited to one use per customer.

Discount codes may not be used together unless otherwise stated. If your code is still not working, please contact us for additional information.

Some orders may be dispatched in more than one parcel or from different locations. This means that your items may arrive separately or on different days.

You will not be charged any additional delivery fees - delivery remains completely free.

Please check the product description, which explains what each compost is designed for and provides examples of suitable plants.

If you are still unsure, please contact us with the name of your plant and where it is being grown. Our team will be happy to help you choose a suitable compost.

We grow our own seed potatoes and also work closely with dedicated growers who share our commitment to quality.

This gives us greater knowledge of how our seed potatoes are produced and helps us provide customers with dependable varieties for planting at home, on allotments and in larger growing areas.

Our daffodil bulbs are sourced from trusted growers here in the UK.

Our other flower bulbs are supplied by high-quality growers located across the UK and the Netherlands. We work with carefully selected growers to offer customers a varied and dependable selection of bulbs for seasonal planting.

Safety requirements vary between products. Always read the product label carefully and follow all instructions, warnings and recommended application rates.

Garden products should be stored securely in their original packaging and kept out of the reach of children and pets. Keep children and animals away from treated areas where instructed by the manufacturer.

If you are unsure whether a particular product is suitable for use around children or pets, please contact us before purchasing or using it.

Where available, you can request a notification when the product is back in stock.

You can also contact us for information about expected availability or help finding a suitable alternative product.

Most products include instructions or guidance on their packaging. Additional information may also be available within the product description on our website.

Please read and follow all instructions before use. If you require further guidance, please contact us and our team will be happy to help.

Always follow the storage instructions provided on the product packaging.

As a general rule, products should be kept sealed in their original packaging and stored in a cool, dry and well-ventilated location. Protect them from excessive heat, moisture, frost and direct sunlight, and keep them out of the reach of children and pets.

The storage life of seeds, bulbs and other seasonal products depends on the product, variety and storage conditions.

For the best results, use products within the recommended planting period and follow the instructions on the packaging. We recommend checking stored products regularly and using them as soon as reasonably possible.